Frequently Asked Questions ***UPDATED***
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Volume discounts will be evaluated on a case by case basis. Is there a minimum or maximum qty to purchase? There is no limit to your purchase orders, as long as it is in stock you may purchase the quantity available.
We do not refund your original shipping charges. The returned merchandise will be credited to your account in the same way the original charges were paid.
All products are covered by the original manufacturer’s warranty. Please consult the paperwork that came with your order or the manufacturer’s website as to the steps you need to take on any items found to be defective after 30 days form receipt of your merchandise.
For more information on our return policy or if you have any questions please email returns sales@luxurydiscountstore.com or call us at 1-800-580-4608. We reserve the right to amend this return policy at any time. Please contact us regarding to your specific return and to obtain a RA prior to shipping any returns. Return policy may differ for existing customers.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Orders/Returns
Are we authorized dealers?
We are authorized dealers for Timex. We are NOT authorized dealers for our Swiss Catalogue (Audemars Piguet, Blancpain, Breguet, Breitling, Chopard, Girard Perregaux, Glashütte, Hamilton, Hublot, IWC, Longines, Omega, Roger Dubuis, Rolex, Tag Heuer, & Tiffany).What payment options are available?
We accept the following major credit cards:Can I get a volume discount?
Volume discounts will be evaluated on a case by case basis. Is there a minimum or maximum qty to purchase? There is no limit to your purchase orders, as long as it is in stock you may purchase the quantity available.
Is all merchandise boxed and warrantied?
All merchandise is shipped in manufacturer’s packaging and have a standard manufacturer’s warranty, unless explicitly stated otherwise on the listing.How do I check the status of my order?
Your order will be in pending status until it ships. Upon shipping you will receive an email providing you with tracking. You can also obtain tracking via the order status link on this website. If you have not received tracking and tracking is not available within 2 business days of you placing your order, please email sales@luxurydiscountstore.com to obtain an update.How do I cancel my order?
Orders can only be cancelled prior to shipping. Please email sales@luxurydiscountstore.com in order to cancel your order or call 1-800-580-4608. Please provide the order number and ship to information in your email. You will receive a response within 1 business day giving you the status of your cancellation request. We will make every attempt to honor all cancellation requests however in some cases we may not be able to stop an item from shipping.What is your return policy?
We have a 30-day return policy on all bulk orders only. Please email sales@luxurydiscountstore.com to obtain a return authorization. All merchandise must be in the original packaging with all manuals, warranty cards (not filled out) and any other materials that came with the watch. You must pay for all return shipping costs, collect shipping will be refused. For your own protection, you may wish to insure the watch you are returning. If you choose not to insure the package-all liability is yours. If you think you may want to return your watch, do not wear it or have it sized. Sized watches are not accepted for return. If your returned watch shows signs of being worn, we will be unable to refund your money as we do not sell used watches. Please note this does not apply to defective merchandise returned within the 30 days period. Special orders are not returnable.We do not refund your original shipping charges. The returned merchandise will be credited to your account in the same way the original charges were paid.
All products are covered by the original manufacturer’s warranty. Please consult the paperwork that came with your order or the manufacturer’s website as to the steps you need to take on any items found to be defective after 30 days form receipt of your merchandise.
For more information on our return policy or if you have any questions please email returns sales@luxurydiscountstore.com or call us at 1-800-580-4608. We reserve the right to amend this return policy at any time. Please contact us regarding to your specific return and to obtain a RA prior to shipping any returns. Return policy may differ for existing customers.
Privacy Policy
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
